SHIPPING & DELIVERY POLICY
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
How long does it take to process an order?
Please allow 1-3 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. If we are experiencing a high volume of orders, shipment may be delayed by a few days. Please allow additional days in transit or delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.
What about shipping?
NEWPARADISE2U ship domestically. Shipping times depend on your location. All orders are dispatched from our warehouse and are usually delivered within 3-14 working days. There can be the occasional customs or courier delay which may affect your delivery time frame from time to time.
If you need any assistance with your order, please contact us immediately at +(60)189609818 or [email protected] We will not be able to make changes to your order after it has shipped.
Order Processing
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
Damages
NEWPARADISE2U is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Kindly save all packaging materials and damaged goods before filing a claim.
Free Shipping
We offer free Standard Shipping on Sales Item Only.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
Weight (KG) | Standard Shipping Fee (RM) |
0 - 3 | 6 |
4 - 7 | 11 |
8 - 10 | 16 |
11 -15 | 21 |
16 - 20 | 26 |
21 - 25 | 31 |
26 - 30 | 36 |
31 - 35 | 41 |
36 - 40 | 46 |
41 - 45 | 51 |
46 - 50 | 56 |
51 - 55 | 61 |
56 - 60 | 66 |
61 - 65 | 71 |
66 - 70 | 76 |
71 - 75 | 81 |
76 - 80 | 86 |
81 - 85 | 91 |
86 - 90 | 96 |
91 - 95 | 101 |
96 - 100 | 106 |
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information. All times and dates given for delivery of the products are given in good faith but are estimates only.
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Do you deliver internationally?
We do not offer international shipping, yet. We are planning to make it happen someday. Stay tuned!
